Last updated: 31 July 2026
IntroductionSection titled Introduction
At Eastbourne Waste Collection, we are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines how we collect, use, and share information when you use our services. By using our website, you consent to the practices described in this policy.
Eastbourne Waste Collection is the data controller responsible for the personal information collected through this website. If you have any questions about how your information is handled, you can contact us at contact@eastbournewastecollection.co.uk.
Information We CollectSection titled Information%20We%20Collect
We collect the following types of information:
- Personal Information: This includes any information you provide that can personally identify you, such as your name, address, email address, telephone number, and details regarding your waste removal needs.
- Usage Data: We use Plausible, a privacy-focused analytics service, to measure site usage. Plausible does not use cookies and does not store personal identifiers; it collects only aggregated information such as the pages visited, referral sources, and the general country of visitors. When you submit an enquiry, your details are processed through PlainCRM, the customer relationship system we use to manage enquiries on our behalf.
How We Use Your InformationSection titled How%20We%20Use%20Your%20Information
The information we collect is used in the following ways:
- To Provide Services: To connect you with licensed waste removal companies in Eastbourne that can meet your rubbish removal needs.
- To Improve Our Website: We use the aggregated, cookieless statistics collected through Plausible to understand how our website is used and to make improvements.
- To Communicate With You: To provide you with information, services, or support you have requested from us.
Sharing Your InformationSection titled Sharing%20Your%20Information
- With Service Providers: We share your information with third-party businesses to facilitate our services, specifically with licensed waste removal companies to fulfil your waste removal requirements. We also use trusted providers to operate this website, including PlainCRM, which processes enquiry details on our behalf.
- Compliance With Laws: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data RetentionSection titled Data%20Retention
We keep enquiry data only for as long as it is needed to handle your enquiry and any resulting booking, after which it is deleted.
Data SecuritySection titled Data%20Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet-based site can be 100% secure and we cannot guarantee the absolute security of your information.
Your RightsSection titled Your%20Rights
Under UK law, you have rights including:
- Access: You have the right to request copies of your personal information from us.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise these rights, please contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your personal information.
Children's PrivacySection titled Children%27s%20Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy PolicySection titled Changes%20to%20This%20Privacy%20Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact UsSection titled Contact%20Us
If you have any questions about this Privacy Policy, please contact us: